Fair remedies after delivery
This policy explains eligibility, the request window, evidence and inspection, replacement choices, and how approved refunds are calculated and paid.
At a glance
Unless the product page states a longer period, submit the request within 7 calendar days after the recorded delivery date. The account workflow calculates eligibility from the delivery record. A product-specific shorter window will not remove remedies that cannot lawfully be restricted.
For hygiene, safety, customisation, rapid deterioration, digital activation or loss of resale integrity, some correctly supplied and non-defective items may be marked replacement-only or non-returnable before purchase. Examples can include opened personal-care goods, innerwear, customised furniture, consumables, activated software or products damaged after delivery through misuse.
The suitable remedy depends on the defect, product, stock, warranty and applicable law. We may offer replacement or authorised repair where appropriate. You may receive a refund where replacement or repair is unavailable, unsuccessful, disproportionate, not accepted where law gives that choice, or otherwise required.
Approved online-payment refunds are initiated to the original payment source. COD refunds require a verified bank or another supported lawful payout method; we will never request a UPI PIN or OTP. We will communicate when the refund is initiated and provide a reference when available.
This policy is in addition to, and does not contract out of, remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable law.
