1. Start with customer support

For the quickest resolution, contact customer support through the verified details on the Contact page. Provide the order number, registered mobile number, a concise description, the remedy requested and relevant photographs, references or earlier ticket numbers.

2. Escalate a formal grievance

If support does not resolve the matter, send a written grievance marked “For the Grievance Officer”. The Grievance Officer’s verified name, designation and contact details must be displayed on the Contact page before commercial launch. A grievance may concern an order, unfair trade practice, payment, delivery, return/refund, content, account or privacy handling.